1. Acceptance of Terms
These Terms of Service (the “Terms”) form a binding agreement between you and Clareefai (“Clareefai”, “we”, “us”) governing your access to and use of the Clareefai application, websites, and related services (the “Service”). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
2. The Service
Clareefai is a business platform that helps vendors manage relationships with their promoters and prospects. Features include meeting scheduling, notifications, referrals, surveys, testimonials, use-case management, rewards, and CRM integrations. The Service may evolve over time and we may add, modify, or remove features.
3. Accounts and Eligibility
- You must be at least 16 years old and able to form a binding contract.
- You are responsible for all activity on your account and for keeping your credentials secure.
- You must provide accurate registration information and keep it up to date.
- If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
4. Email Integration and Authorized Use
The Service offers an optional feature that allows you to connect a Google Gmail, Microsoft 365, or SMTP email account so that platform-generated messages (invitations, notifications, survey requests, reminders, and similar) are sent from your address instead of a generic Clareefai address. By connecting an account, you:
- Authorize Clareefai to send email on your behalf using only the categories you have explicitly enabled in Settings → Email Integration.
- Acknowledge that you are responsible for the content of those messages and that they comply with applicable law (including anti-spam laws such as the CAN-SPAM Act, GDPR, and CASL) and with the terms of your email provider.
- Agree that you will not use the Service to send unsolicited bulk email, deceptive messages, phishing attempts, or any communication that violates the rights of others.
- Understand that you can revoke access at any time from inside the Service or from your email provider’s account-permissions screen, and that doing so will stop further sending.
Clareefai uses thegmail.sendscope (Google) orMail.Sendscope (Microsoft) only to send messages you have authorized. We do not read, search, or modify your inbox.
5. Acceptable Use
You will not:
- Violate any applicable law, regulation, or third-party right.
- Send spam, phishing, malware, or other harmful or deceptive content through the Service.
- Attempt to access accounts or data you are not authorized to access, probe or test the vulnerability of the Service, or interfere with its operation.
- Reverse-engineer, decompile, or otherwise attempt to derive the source code of the Service, except where applicable law expressly permits.
- Use the Service to build a competing product, or to scrape data from it for any unauthorized purpose.
- Misrepresent your identity or affiliation, or impersonate any person or entity.
6. Your Content and Customer Data
You retain ownership of the data you upload or generate in the Service (“Customer Data”). You grant Clareefai a worldwide, non-exclusive license to host, process, and transmit Customer Data solely as needed to operate, support, and improve the Service for you. You represent that you have the rights necessary to upload Customer Data and that the data does not infringe or violate the rights of any third party.
7. Third-Party Services
The Service integrates with third-party services, including Google and Microsoft for optional email sending and authentication, as well as other cloud-infrastructure and business-tool providers we use to operate the platform. Your use of those services is subject to the third party’s own terms and privacy notices. We are not responsible for the availability, content, or behavior of third-party services.
8. Fees and Subscription
Some features of the Service require a paid subscription. Fees, billing cycles, and cancellation rules are presented to you at the time of purchase. Unless otherwise stated, fees are non-refundable. We may change pricing on a forward-looking basis with reasonable notice.
9. Intellectual Property
The Service, including its software, design, branding, and documentation, is owned by Clareefai and protected by intellectual-property laws. Except for the limited rights expressly granted in these Terms, we reserve all rights. Feedback you provide about the Service may be used by us without restriction or compensation.
10. Suspension and Termination
You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you breach these Terms, if your use creates risk or legal exposure for us or others, or if required by law. On termination, your right to use the Service ceases and we may delete or anonymize Customer Data in line with our Privacy Policy and applicable retention obligations.
11. Disclaimer of Warranties
The service is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including any warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted or error-free operation, to the maximum extent permitted by law.
12. Limitation of Liability
To the maximum extent permitted by law, Clareefai will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to the service. Our aggregate liability arising out of or related to these terms or the service will not exceed the amounts you paid us for the service in the twelve months preceding the event giving rise to the claim, or one hundred U.S. dollars (US$100), whichever is greater.
13. Indemnification
You will defend, indemnify, and hold Clareefai harmless from and against any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to your Customer Data, your use of the Service, your violation of these Terms, or your violation of any law or third-party right (including the rights of recipients of email you send through the Service).
14. Governing Law
These Terms are governed by the laws of the jurisdiction in which Clareefai is established, without regard to conflict-of-laws principles. Disputes will be resolved in the competent courts of that jurisdiction, except where mandatory consumer- protection law provides otherwise.
15. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will update the effective date and, where appropriate, notify you through the Service or by email. Your continued use of the Service after the changes take effect constitutes acceptance of the updated Terms.
16. Contact
Questions about these Terms can be sent to support@clareefai.com.