How Vasa Retail put four regional teams on one process in six weeks

Company Overview

Vasa Retail grew by acquisition into four countries, each with its own way of handling the same operational process. Reporting was impossible and nobody could say which region was performing well.

Challenge

• The same process ran four different ways, so regional performance could not be compared at all
• Two previous standardisation attempts had stalled because they ignored genuine local requirements
• Group reporting was assembled by hand from four incompatible sources
• Best practice found in one region had no way of reaching the other three

Solution

• One core workflow in Brightpath Flow and Brightpath Insights with configurable regional steps, so local requirements are met without forking the process
• Shared stage definitions mean the four regions produce comparable data for the first time
• Brightpath Flow and Brightpath Insights reports regional performance side by side on the same measures
• A change to the shared core reaches all four regions at once instead of being reimplemented four times

Results

• All four regions were live on the shared process within six weeks
• Regional performance became directly comparable, which showed a 40 percent spread nobody had quantified
• Group reporting effort fell from about four days a month to none
• Two practices from the strongest region were rolled out group wide within a quarter

Customer Testimonial

"Every standardisation project I have seen fails for the same reason, it asks people to give up something real to gain something abstract. Being able to keep the local steps and still share the core is what got us four regions in six weeks instead of another failed attempt."

Matilda Ohlsson, Business Systems Lead, Vasa Retail

Key Benefits

• One shared core process with regional variations
• Comparable measures across every region
• Group reporting with no manual assembly
• Improvements deployed once, applied everywhere

Brightpath Software let Vasa Retail standardise without flattening local practice, and made four regions comparable for the first time in its history.