How Moravia Glassworks plans weekend dispatch on Friday morning

Company Overview

Moravia Glassworks runs a reduced weekend operation for urgent and perishable orders. The weekend plan was built on Saturday evening by whoever was on duty, from whatever orders had arrived.

Challenge

• The weekend plan was built ad hoc on Saturday evening by one duty supervisor
• Drivers found out their Sunday work late on Saturday, which caused real friction
• Plans varied in quality depending on who was on duty that week
• Two supervisors were fielding calls at home most weekends

Solution

• FerroRoute builds the weekend plan on Friday morning from confirmed orders, with a cut off drivers understand
• Late orders slot into the existing plan rather than triggering a rebuild
• Drivers see their weekend work on Friday, which ended the Saturday evening phone calls
• Weekend rota fairness is reported, which settled a long standing complaint

Results

• The weekend plan is now fixed by Friday midday rather than Saturday evening
• Supervisor weekend phone time dropped from around three hours to almost none
• Weekend on time delivery rose from 88 percent to 96 percent
• Refusals of weekend shifts fell sharply once drivers had notice and the rota was visibly fair

Customer Testimonial

"This one is not really about efficiency, though the on time number did improve. It is about the fact that two of my supervisors were doing unpaid work from home every Saturday and we had all just accepted that. Moving the plan to Friday gave them their weekends back."

Petra Novakova, Logistics Director, Moravia Glassworks

Key Benefits

• Weekend plan fixed on Friday from confirmed orders
• Late orders absorbed without a rebuild
• Drivers given notice of weekend work
• Rota fairness measured and visible

Ferro & Sons Logistics moved Moravia Glassworks's weekend planning to Friday morning, which improved weekend service and gave two supervisors their Saturdays back.