How Provence Foods lifted delivery window compliance to ninety seven percent

Company Overview

Provence Foods delivers into eleven retail distribution centres that enforce booked time slots. Missing a slot means the vehicle is turned away and the load waits until the next day.

Challenge

• Around 30 percent of deliveries missed their booked slot and were turned away
• Each rejected delivery cost a fine plus a wasted vehicle day
• Late running was only discovered at the gate, when nothing could be done about it
• Two retail customers had formally warned us about compliance before we started

Solution

• FerroTrack tracks each vehicle against its booked slot and flags risk hours in advance, not at the gate
• ETAs are shared with the receiving distribution centre automatically, so slots can be renegotiated early
• Planners see every at risk delivery on one screen and can reprioritise loads while it still matters
• Compliance is reported per customer and per site, which made the problem sites obvious

Results

• Delivery window compliance rose from 70 percent to 97 percent
• Rejected deliveries fell from around 40 a month to under three
• Booking fines dropped by roughly 34,000 euros a year
• Both at risk retail contracts were renewed, one with additional volume

Customer Testimonial

"Retail slot compliance is not really a transport problem, it is an information problem. Everything we needed to fix a late delivery existed, it just arrived too late to be useful. Ferro & Sons Logistics moved the warning from the gate to four hours out, and that changed everything."

Camille Dubois, Supply Chain Director, Provence Foods

Key Benefits

• Slot risk flagged hours ahead of the delivery
• ETAs shared automatically with receiving sites
• At risk loads reprioritised while there is still time
• Compliance reporting per customer and site

Ferro & Sons Logistics turned Provence Foods's slot compliance from a daily gamble into a managed number, and saved two retail contracts in the process.