How Rotterdam Packaging brought three carriers onto one screen

Company Overview

Rotterdam Packaging uses three carriers alongside its own vehicles. Each had its own portal, its own reference format and its own reporting, so any question about total performance meant a spreadsheet.

Challenge

• Three carrier portals meant no single view of what was moving or where it was
• Weekly reconciliation into a spreadsheet took most of a day and was immediately stale
• Carrier performance could not be compared, so rate negotiations had no evidence behind them
• Customers asking about a shipment had to be routed to whoever knew the right portal

Solution

• FerroTrack pulls all three carriers plus our own fleet into one view against our own references
• Performance is measured identically across carriers, which made comparison possible for the first time
• The weekly reconciliation spreadsheet was retired entirely
• Customer service answers any shipment question from one screen regardless of carrier

Results

• The weekly reconciliation, about seven hours of work, was eliminated
• On time performance differences of up to 14 points between carriers became visible
• That evidence supported a rate renegotiation worth around 60,000 euros a year
• Volume was shifted away from the weakest carrier without any drop in service

Customer Testimonial

"Three portals is not a technology problem, it is a decision making problem. You cannot manage carriers you cannot compare. Once every shipment was measured the same way, the rate conversation stopped being about relationships and started being about performance."

Bram de Vries, Warehouse Lead, Rotterdam Packaging

Key Benefits

• All carriers and own fleet in one view
• Identical performance measurement across carriers
• Weekly reconciliation spreadsheet eliminated
• Any shipment answered from one screen

Ferro & Sons Logistics put every carrier Rotterdam Packaging uses onto one screen, which retired a weekly spreadsheet and paid for itself in one rate negotiation.