How Atelier Cycle Bordeaux runs instructor pay in twenty minutes

Company Overview

Atelier Cycle Bordeaux pays most instructors a base rate plus an attendance component. Working out what each of 16 instructors was owed meant reconciling paper class registers against a spreadsheet every month.

Challenge

• Instructor pay was calculated by hand from paper registers, taking most of a day each month
• Attendance disputes came up almost every month and were impossible to settle definitively
• Substitutions and covered classes were regularly missed in the calculation
• Instructors could not see their own numbers, which made every query a conversation with me

Solution

• Attendance is captured at check in, so the register is a by product of members arriving
• Solstice Studio OS calculates pay from actual attended classes including substitutions and covers
• Instructors see their own class and attendance record continuously, not at month end
• The pay run is reviewed and approved rather than assembled

Results

• Monthly pay preparation fell from around seven hours to twenty minutes
• Attendance disputes stopped entirely, because instructors see the same record I do
• Missed substitution payments, previously two or three a month, went to none
• Two instructors found underpayments from the old process, which we corrected

Customer Testimonial

"The time saving is nice but the trust matters more. Arguing with instructors about head counts from three weeks ago was corrosive, and I was usually the one who had made the mistake. Everyone seeing the same record ended that completely."

Julien Moreau, Studio Owner, Atelier Cycle Bordeaux

Key Benefits

• Registers produced automatically from check in
• Pay calculated from actual attended classes
• Substitutions and covers included correctly
• Instructors see their own record continuously

Solstice Fitness Studios turned Atelier Cycle Bordeaux's monthly pay run from a day of reconciliation into a twenty minute review nobody argues with.