How Nordvind Energy logs quality incidents in minutes and closes them twice as fast

Company Overview

Nordvind Energy operates two production sites under ISO certification. Quality incidents were recorded on paper forms, collected weekly, and typed into a register by one person.

Challenge

• Incidents reached the quality team up to a week after they happened, when evidence had gone
• Around a third of paper forms were incomplete, and chasing the details took longer than the investigation
• Recurring issues were invisible, because nothing in the register grouped similar incidents
• Preparing for an ISO audit meant three weeks of reconstructing records from paper

Solution

• Staff log an incident from a phone in about two minutes, with photos attached at the point it happens
• Brightpath Flow routes the incident by type and severity to the right investigator immediately
• Required fields are enforced at submission, so incomplete records no longer enter the register
• Similar incidents are grouped automatically, which surfaced two recurring causes in the first month

Results

• Time from incident to logged record fell from up to a week to under ten minutes
• Incomplete records fell from around a third to effectively none
• Average time to close an incident halved, from 18 days to 9
• Two recurring root causes were identified and fixed, removing about 30 incidents a year

Customer Testimonial

"Paper forms were not the problem in themselves. The problem was that a week old incident is a story, not evidence. Getting the photo at the moment it happens changed the quality of every investigation we run, and our last ISO audit took an afternoon of preparation instead of three weeks."

Clara Bergström, Director of Operations, Nordvind Energy

Key Benefits

• Incidents logged on a phone in two minutes
• Photographic evidence captured at the moment it happens
• Mandatory fields enforced before submission
• Recurring causes grouped and surfaced automatically

Brightpath Software moved Nordvind Energy's quality process off paper, halved time to closure and turned audit preparation into an afternoon.