How Iberia Retail Group ended cold chain temperature claims

Company Overview

Iberia Retail Group distributes temperature controlled food products to wholesalers and retailers. Temperature was recorded by an in cab logger and read only when a load was rejected.

Challenge

• Temperature data was reviewed after a rejection, never during the journey
• Around eight loads a quarter were rejected on temperature, each one written off entirely
• Claims took weeks to resolve because the paper record was hard to tie to a specific load
• A customer audit had flagged the paper process as a compliance risk

Solution

• FerroTrack reads trailer temperature continuously and alerts the moment a load drifts outside range
• Alerts reach the driver and the duty planner together, so a door left open is fixed in minutes
• Every load carries a complete temperature record tied to its shipment reference
• Records are exportable per shipment, which replaced the paper strip filing entirely

Results

• Temperature excursions fell by around 90 percent, because most were caught and corrected in progress
• Loads rejected on temperature went from about eight a quarter to zero over two quarters
• Around 52,000 euros a year of written off product was recovered
• The customer audit finding was closed at the first review

Customer Testimonial

"We used to treat temperature as evidence for an argument we had already lost. Now it is a warning we can act on while the product is still good. Two quarters without a single rejected load is not something I would have believed possible last year."

Maria Santos, Head of Distribution, Iberia Retail Group

Key Benefits

• Continuous temperature monitoring with live alerts
• Driver and planner alerted together for fast correction
• Complete temperature record per shipment reference
• Exportable records that satisfy customer audits

Ferro & Sons Logistics turned Iberia Retail Group's temperature data from after the fact evidence into a live warning, and ended cold chain claims outright.