How Nordlys Pilates Oslo sees four studios on one screen

Company Overview

Nordlys Pilates Oslo operates four studios under one brand. Each site tracked members and revenue its own way, so the group picture was a spreadsheet somebody rebuilt every month.

Challenge

• Four sites reported in four formats, so nothing could be compared directly
• Group reporting took about four days a month and was always a month behind
• A site with a developing problem was only visible once it showed up in monthly revenue
• Practices that worked at the strongest site had no route to the other three

Solution

• All four studios run on one instance of Solstice Studio OS, so the group view is live rather than assembled
• Membership, attendance and revenue are measured identically at every site
• Each manager sees their own site plus how it compares, which changed the tone of our weekly calls
• Group level billing and reporting removed the monthly spreadsheet exercise entirely

Results

• The four day monthly reporting exercise was eliminated
• Site performance became directly comparable, revealing a 28 point spread in retention
• A developing retention problem at one site was caught six weeks earlier than it would have been
• Two practices from the strongest site were adopted group wide within a quarter

Customer Testimonial

"When you cannot compare your sites you end up explaining differences with stories about the local area. Some of those stories are even true. Having the same measures everywhere meant we could tell which ones were, and act on the rest."

Astrid Sørensen, Studio Director, Nordlys Pilates Oslo

Key Benefits

• One live view across every studio
• Identical measures at all four sites
• Managers see their own site in context
• Group billing and reporting without spreadsheets

Solstice Fitness Studios gave Nordlys Pilates Oslo one comparable view of four studios, which replaced a monthly spreadsheet with decisions it could actually act on.